Two Weeks In, Google Talks Penguin Update, Ways To Recover & Negative SEO

It’s been about two weeks since Google launched its Penguin Update. Google’s happy the new spam-fighting algorithm is improving things as intended. But some hurt by it are still wondering how to recover, and there remain concerns about “negative SEO” as a threat. I caught up with Matt Cutts, the head of Google’s web spam team, on these and some related questions.

Penguin: “A Success”

The goal of any algorithm update is to improve search results. So how’s Penguin been for Google?

“It’s been a success from our standpoint,” Cutts said.

What About Those Weird Results?

Of course, soon after Penguin was released, people quickly started citing examples of odd results. The official Viagra site wasn’t listed, while hacked sites were. An empty web site was listed for “make money online,” and there were reports of other empty sites ranking well. Scraper sites were reported outranking the sites they scraped.

How could Penguin be a success with these types of things happening?

Cutts said that many of these issues existed before Penguin launched and were not caused by the new spam-fighting algorithm.

Indeed, the Viagra issue, which has now been fixed, was a problem before Penguin hit. Penguin didn’t cause it.

False Positives? A Few Cases

How about false positives, people who feel they’ve been unfairly hit by Penguin when they weren’t doing any spam?

“We’ve seen a few cases where we might want to investigate more, but this change hasn’t had the same impact as Panda or Florida,” Cutts said.

The Panda Update was Google’s big update that targeted low-quality spam last year. The Florida Update was a major Google update in 2003 intended to improve its search quality.

I’d agree that both of those seemed to have impacted more sites than Penguin has, based on having watched reactions to all these updates. Not everyone will agree with me, of course. It’s also worth the regular reminder that for any site that “lost” in the rankings, someone gained. You rarely hear from those who gain.

Bottom line, Google seems pretty confident that the Penguin Update is indeed catching people who were spamming, as was intended.

Why Spam Still Gets Through

Certainly when I’ve looked into reports, I’ve often found spam at the core of why someone dropped. But if Penguin is working, why are some sites that are clearly spamming still getting through?

“No algorithm is perfect. While we’d like to achieve perfection, our litmus test is, ‘Do things get better than before?’,” Cutts said.

Cutts also explained that Penguin was designed to be quite precise, to act against pages when there was an extremely high-confidence of spam being involved. The downside is that some spam might get through, but the upside is that you have fewer false positives.

How Can You Recover?

One of the most difficult things with this update is telling people how to recover. Anyone hit by Penguin was deemed to be spamming Google.

In the past, if you spammed Google, you were told to file a reconsideration request. However, Google’s specifically said that reconsideration requests won’t help those hit by Penguin. They’ll recover naturally, Google says, if they clean the spam up.

However, one of the main reasons I’ve seen when looking at sites hit by Penguin seems to be bad linking practices. People have used sponsored WordPress themes, or poor quality reciprocal linking, have purchased links or participated in linking networks, such as those recently targeted by Google.

How do people pull themselves out of these link networks, if perhaps they don’t have control over those links now?

“It is possible to clean things up,” Cutts said, and he suggested people review two videos he’s done on this topic:

“The bottom line is, try to resolve what you can,” Cutts said.

Waiting On Penguin To Update Again

If you do clean things up, how will you know? Ideally, you’ll see your traffic from Google recover, the next time Penguin is updated.

That leads to another important point. Penguin, like Panda, is a filter that gets refreshed from time-to-time. Penguin is not constantly running but rather is used to tag things as spam above-and-beyond Google’s regular spam filtering on a periodic basis.

Is Penguin a site-wide penalty like Panda or page-specific? Cutts wouldn’t say. But given that Panda has site-wide impacts, I think it’s a fair assumption that Penguin works the same.

What that means is that if some of your site is deemed Penguin-like, all of it may suffer. Again, recovery means cleaning up the spam. If you’ve cleaned and still don’t recover, ultimately, you might need to start all over with a fresh site, Cutts said.

New Concerns Over Negative SEO

Before Penguin, talk of “negative SEO” had been ramping up. Since then, it seems to have gotten worse in some places. I’ve seen post-after-post making it sound as if anyone is now in serious danger that some competitor can harm them.

At the core of these fears seems to be a perfect storm of assumptions. Google recently targeted some linking schemes. That caused some people to lose traffic. Google also sent out warnings about sites with “artificial” or “unnatural” links. That generated further concerns in some quarters. Then the Penguin Update hit, which caused more people to lose traffic as they were either hit for link spam or no longer benefited from link spam that was wiped out.

These things made it ripe for people to assume that pointing bad links at a site can hurt it. But as I wrote before, negative SEO concerns aren’t new. They’ve been around for years. Despite this, we’ve not seen it become a major concern.

Google has said it’s difficult for others to harm a site, and that’s indeed seemed to be the case. In particular, pointing bad links at a good site with many other good signals seems to be like trying to infect it with a disease that it has antibodies to. The good stuff outweighs the bad.

Cutts stressed again that negative SEO is rare and hard. “We have done a huge amount of work to try to make sure one person can’t hurt another person,” he said.

Cutts also stressed again what Google said before. Most of the those 700,000 messages to publishers that Google sent out earlier this year were not about bad link networks. Nor were they all suddenly done on the same day. Rather, many sites have had both manual and algorithmic penalties attached to them over time but which were never revealed. Google recently decided to open up about these.

After Negative SEO Campaign, A Link Warning

Of course, new messages do go out, which leads to the case of Dan Thies. His site was targeted by some trying to show that negative SEO works. He received an unnatural link warning after this happened. He also lost some rankings. Is this the proof that negative SEO really works?

Thies told me that his lost rankings were likely due to changes he made himself, when he removed a link across all pages on his site that led back to his home page. After restoring that, he told me, he regained his rankings.

His overall traffic, he said, never got worse. That tends to go against the concerns that negative SEO is a lurking threat, because if it had worked enough to tag his site as part of the Penguin Update, he should have seen a huge drop.

Still, what about link warning? Thies did believe that came because of the negative SEO attempt. That’s scary stuff. He also said he filed three reconsideration requests, which each time returned messages saying that there were no spam actions found. Was he hit with a warning but not one that was also associated with a penalty?

I asked Cutts about the case, but he declined to comment on Thies’s particular situation. He did say that typically a link warning is a precursor to a ranking drop. If the site fixes the problem and does a reconsideration request quickly enough, that might prevent a drop.

Solving The Concerns

I expect we’ll continue to see discussions of negative SEO, with a strong belief by some that it’s a major concern for anyone. I was involved in one discussion over at SEO Book about this that’s well worth a read.

When it’s cheaper to buy links than ever, it’s easy to see why there are concerns. Stories like what happened to Thies or this person, who got a warning after 24,000 links appeared pointing at his site in one day, are worrisome.

Then again, the person’s warning came after he apparently dropped in rankings because of Penguin. So did these negative SEO links actually cause the drop, or was it something else? As is common, it’s hard to tell, because the actual site isn’t provided.

To further confuse matters, some who lost traffic because of Penguin might not be victims of a penalty at all. Rather, Google may have stopped allowing some links to pass credit, if they were deemed to be part of some attempt to just manipulate rankings. If sites were heavily dependent on these artificial links, they’d see a drop just because the link credit was pulled, not because they were hit with a penalty.

I’ve seen a number of people now publicly wishing for a way to “disvow” links pointing at them. Google had no comment about adding such a feature at this time, when I asked about this. I certainly wouldn’t wait around for it now, if you know you were hit by Penguin. I’d do what you can to clean things up.

One good suggestion out of the SEO Book discussion was that Google not penalize sites for bad links pointing at them. Ignore the links, don’t let the links pass credit, but don’t penalize the site. That’s an excellent suggestion for defusing negative SEO concerns, I’d say.

I’d also stress again that from what I’ve seen, negative SEO isn’t really what most hit by Penguin should probably be concerned about. It seems far more likely they were hit by spam they were somehow actively involved in, rather than something a competitor did.

Recovering From Penguin

Our Google Penguin Update Recovery Tips & Advice post from two weeks ago gave some initial advice about dealing with Penguin, and that still holds up. In summary, if you know that you were hit by Penguin (because your traffic dropped on April 24):

  • Clean up on-page spam you know you’ve done
  • Clean up bad links you know you’re been involved with, as best you can
  • Wait for news of a future Penguin Update and see if you recover after it happens
  • If it doesn’t, try further cleaning or consider starting over with a fresh site
  • If you really believe you were a false positive, file a report as explained here

Just in, by the way, a list of WordPress plug-ins that apparently insert hidden links. If you use some of these, and they have inserted hidden links, that could have caused a penalty.

I’d also say again, take a hard look at your own site. When I’ve looked at sites, it’s painfully easy to find bad link networks they’ve been part of. That doesn’t mean that there’s not spam that’s getting past Penguin. But complaining about what wasn’t caught isn’t a solution to improving your own situation, if you were hit.

Related Articles

Related Topics: Featured | Google: Penguin Update | Google: SEO | SEO: Spamming | Top News

About The Author: is editor-in-chief of Search Engine Land. He’s a widely cited authority on search engines and search marketing issues who has covered the space since 1996. Danny also oversees Search Engine Land’s SMX: Search Marketing Expo conference series. He maintains a personal blog called Daggle (and maintains his disclosures page there). He can be found on Facebook, Google + and microblogs on Twitter as @dannysullivan.

Connect with the author via: Email | Twitter | Google+ | LinkedIn

SMX - Search Marketing Expo

WordPress, Penguin, Google and Matt Cutts’ take on WPMU.org

So, on the off chance you’ve been living under a rock for the past fortnight, let me introduce to you the Google Penguin update.

Essentially on the 24th April, the Goog rolled out an update named Penguin, with the intended function being to penalize sites that:

  • Engage in ‘keyword stuffing’
  • Participate in ‘link schemes’
  • And are generally of low quality

And while usually this would result in much rejoicing as purveyors of fine content, such as ourselves, watch the spammy copycat / autoposted to / RSS sucking uselessness disappear out of the results (as it did, to a degree, as a result of last years Panda update)… this time round it wasn’t quite the same.

For, ahem, example, take a look at what happened to the google referrals to this very site:

The word is "ouch"

Yep, that’s right - Monday 23rd April saw 8,580 visits from Google. Monday 30th saw 1,527.

Holy. Crap.

But, since we are not involved in any keyword stuffing (well, Tom does sometimes use a few tags, but really, come on ;), link schemes (although I get multiple emails about them every single day), or poor quality content… why did this happen?

Well, fortunately we were able to ask Matt Cutts!

Oh, ok, not directly, but we reached out to the largest news site down under (the SMH), who interviewed him and asked him what the problem was specifically with wpmu.org. We may or may not appear in an article shortly… I’m hoping may.

He gave them three links, copy and paste the below:

And said that we should consider the fact that we were possibly damaged by the removal of credit from links such as these.

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My thoughts on that are, in a nutshell… arse!

We’re a massively established news source that’s been running since March 2008, picking up over 10,400+ Facebook likes, 15,600+ Twitter followers and – to cap it all 2,537 +1s and 4,276 FeedBurner subscribers – as measured by Google!

How could a bunch of incredibly low quality, spammy, rubbish (I mean a .info site… please!) footer links have made that much of a difference to a site of our size, content and reputation, unless Google has been absolutely, utterly inept for the last 4 years (and I doubt that that’s the case).

And then there’s the fact to consider that have…

  • NO keyword stuffing
  • NO links schemes
  • NO quality issues

So, how did this happen?

It’s clearly down to being punished for distributing WordPress Themes!

Here’s how it works:

  1. You create and release a really great WordPress theme, for free
  2. Some spammer decides to use it on their sploggy / nasty / low quality / keyword stuffed pages
  3. YOU get penalized because of that

Given that we were the folks who outed the dangers of searching for free WP themes in terms of the danger they could pose to your site, especially even in Google’s eyes, the irony is not lost on me.

And I’d be willing to bet an extremely large amount of money that a great number of WordPress Theme developers, even if they haven’t been rolling out themes in the last 3 or 4 years, have been hit just the same (or a heap worse!).

So, what can you do if you’ve been affected? And what are we gonna do?

Well, first up give up 11 minutes of your life to watch the always excellent Rand Fishkin explain how Penguin has worked, and what folk might be able to do.

Then, consider doing the following (it’s pretty much what we’re going to have to do :/):

  1. Find the spammiest and nastiest sites using your themes and beg / offer to pay them to remove the attribution
  2. Remove or rel=nofollow every attribution link you ever put in anything you release, do that now
  3. Look around your own sites and remove any links that aren’t 100% branded (and by that I mean a link to WPMU.org should read ‘WPMU.org’ or ‘WPMU’)
  4. And then, and this bit makes me feel kinda sick as we’ve never done it, go out and engage in what your non-penalized competition is doing… namely ‘legitimate’ link building (want a guest post from me, look forward to the email, ugh ;)
  5. And last, but not least, add in non-branded, keyword-rich, links to all your competitors sites and include them in your free releases… should serve you a treat!

Well, OK, obviously we’re not going to do the last one, but clearly any malicious SOAB could do that, in fact, I wouldn’t be surprised if it’s happening right now :/

And who knows if you’re gonna be the victim, or what you could possibly do about it.

Image credit for the arse UmNET, for the angry Penguin Real Science

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The Noob Guide to Link Building

NOOB GUIDE TO LINK BUILDING

The Noob Guide to Online Marketing is arguably the greatest single post of all time. If you don’t agree, well, it’s at least my favorite. Oli Gardner (of Unbounce) displayed a playful writing style mixed with pixel perfect graphic design, and a GPS of a roadmap to take your site from mile marker zero to one hundred in six months. It’s nothing short of amazing.

While savvy content marketers realize that many of Oli’s tactics will naturally attract links, fledgling link builders got to the 63rd page and were still wondering what to do. With this companion piece, it is my goal to grab the baton from Oli and outline a six-month link building action plan for your brand or client’s new web property. Even if the website isn’t brand spanking new, that’s fine, what I really mean is that this is the link building plan for the less savvy looking to do dive into off page optimization. Marketers with long existing sites and more link building experience will be better served downloading the Complete Six-month Off Page SEO Gameplan from iAcquire.

Following this guide in concert with Oli’s you will identify your audience, build a list of prospects, plan and execute four successful pieces of content and convince influencers to create content for your site.

Download both Link Building Guides

Since we last spoke I left Publicis Modem to become the Director of Inbound Marketing at iAcquire which is a technology-focused off page seo agency. I encourage you to read the “Quantifying Outreach” study that I released at LinkLove London wherein I examined nearly 300k outreach emails from both our own iRank platform and Buzzstream’s CRM software. The study will help you optimize your outreach emailing tactics and understand why treating people like people rather than prospects is a far more effective tactic than sending form letters.

For those keeping score at home this falls under both the Content Strategy/Development and Social Strategy phases of the New SEO Process.

Link Building Philosophy

For many, link building is a numbers game and it quickly becomes clear why those people would rather put their resources into black hat tactics. Those marketers are too impatient to properly build links because link building is a process wherein you are convincing people who don’t know you to take a real world action that benefits you. To do that at scale requires a budget, great understanding of people, a large outreach team and a commitment to creating content that people will actually be compelled to link to or embed into their sites. In other words, you either have to make friends or make news.

In this age of 2pac Holograms, stop motion action figure videos, and augmented reality utilities how do you compete? While that type of content is awesome, it represents the type of big swings that may not be in your wheelhouse or relevant to your brand/client so often people wonder how to build links in their otherwise boring niche.

Naturally, there are ways to manually submit your site to millions of forums, blog comments, and directories, but those links are generally very low quality and have been the focus of algorithm updates such as Penguin. That is not to say that these tactics don’t work, but just as you should diversify your traffic sources beyond just Search, you will want to diversify your link building tactics to build a varied and natural link portfolio.

Sites with unnatural link profiles create a footprint that is easy to identify from a 10,000 foot view and of course Google has that perspective. Don’t put yourself on their radar by engaging in spammy tactics.

Anchor Text Distribution

This metric, which is the number of times an anchor in your backlink profile occurs, is best measured using tools like Open Site Explorer, MajesticSEO, Ahrefs, etc., is very important. An ex-Googler told me at SMX Australia to always be sure the highest occurring anchor text for a site is branded otherwise you may trigger an algorithmic filter or penalty.

Watch out for black hats!

Link Equity

The value of the links you build to your site is not a trivial thing. Links are the lifeblood of Search campaigns and therefore the foundation on which every site that is visible in the Search Engine Results Pages (SERPs) must be built.

Link Building Pro Tip: Share of Voice

These numbers will not be an exact determination of what you will need to accomplish as there is a sliding scale of worth for links, but this crude explanation will make it clear to higher ups what needs to be done and why.

  1. Use the aforementioned backlink profiling tools to determine how many links your competitors have and how many links you have. Whether you only use one tool or all tools, make sure that you stay consistent. Backlink profile tools all measure a different portion of the web and none of them are as comprehensive as Google so it’s important to use the same source(s) to capture a snapshot for every site.
     
  2. Calculate Share of Voice.Share of Voice Equation
    Share of voice is a traditional advertising term that basically means of the percentage of opportunity that a given brand occupies. If there are 10 TV advertising slots for a given TV show and a company ran ads that filled five of those slots for that show, they have a 50% Share of Voice.

    Ham Sandwich SERP

    For the keyword [ham sandwich] the site HamSandwichMusic.Com has the highest SoV because it’s in the #1 position. The keyword [ham sandwich] has a local search volume of 33,100 which means the largest amount of traffic you can get from that keyword (according to industry standards) is 18.2% which is 6024.2 visits. So if my traffic for that keyword monthly is only 500 visits, I have an 8.3% SoV for [ham sandwich].
     

  3. Determine the number of links required for you to beat your competitors. That is to say if the first position has 100 links and you have five, make the case that it will take you 96 links to get the share of voice that your top competitor has. Again, this is not exactly indicative of what it will take to beat your competitor because you may surpass them with less links that are higher quality or it may require more links and competitors will continue to build links, but to build an easily understood case use share of voice.

Justifying Share of Voice

Tools

The specific tools required for each month are called out in this guide however there are tools that may be used at any point for a variety of reasons. Every tool mentioned in this guide is free or at least has a free tier and/or a free trial that will allow you at least start working.

  • Rapportive – This Gmail Plugin is for identifying what users social profiles are connected to their email address. This is key because reaching out to people via social media first is far more effective than emailing them first.
  • Boomerang – This Gmail plugin allows you to schedule and automatically follow up on emails.
  • Microsoft Excel – This spreadsheet application is in invaluable for collecting, slicing and dicing data. Get to know it well with Distilled’s Excel Guide to SEO.
  • SEOmoz Toolbar – The SEOmoz toolbar is a must-have for a variety of reasons, but in the case of building links you can find out whether a site meets your SEO metric requirements as you go.
  • Scraper for Chrome – Stop copy and pasting data one piece at a time, use this plugin to quickly scrape data off a page and port it right to Google Docs.
  • Google Refine – The data you collect will often be wonky or at least not in the format that you want it to be in and for some things Excel just doesn’t cut it. This tool by Google helps you clean it up.
  • SpyOnWeb – Using this tool you can quickly figure out what domain names or IPs share the same space and what sites have the same AdSense ID. In other words you can use SpyOnWeb to identify whether your prospect is a part of a link farm.
  • Link Detective – This link classification tool quickly lets you determine what types of links you or your competitor has. Take a CSV from Open Site Explorer and throw it into the system and find out the makeup of a link profile.
  • Link Indices – A link index gives you the links that are linking to a given page or site. This is invaluable intel for tracking progress and identifying opportunities and deficiencies. Each of the following link indices has its own strengths and weaknesses, so give them all a try and determine which one fits your needs the best just like Branko Rihtman did:
  • Open Site Explorer
  • MajesticSEO
  • Ahrefs

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MONTH ONE – PLANNING AND QUICK HITS

This month in the Noob Guide to Online Marketing Guide you are setting up your online presence and the tools to measure it. Simultaneously, you should be planning out your link building campaign.

PLANNING

Oli’s guide talks about launching an editorial calendar at Month Two, but I suggest you start thinking about when you’re rolling your content out before you start anything. You should of course be thinking about what’s hitting the blog when, but content takes time and careful planning to create and then launch.

When planning your link building you should do what it takes to differentiate yourself and your content because you are competing with the whole web. Making your content stand out will make building links substantially easier.

With that in mind you will be launching the following content:

  • Egobait (Month Two) – This is content that includes and flatters your key influencers to in turn encourage them to participate by linking to or sharing your digital assets.
  • Data Visualization (Month Three) – Everyone’s go-to version of this is an infographic, but consider other ways of visualizing the data such as a book (Storybird), a timeline (dipity) or a videographic if possible. In month three you will be launching your own.

    Google Don't Be Evil Video
     

  • E-Book and Guest Post (Month Four) – By the time the fourth month rolls around, the key influencers in your space should know about you or your client and what you bring to the table. At this point an e-book is great way to solidify you or your client’s thought leadership. Much like this guide and Oli’s, you will be coupling that e-book with a blog post on an influential site in your space to be sure that it is seen.

    The content should have a centralized theme that links back to your business goals, but you want it to be different enough so that your growing audience will want to share all of it.
     

  • Audience/Influencer Personas – Understand who your target audience is by creating personas. Personas are general representations of your audience. Typically you should create four personas for the whole site campaign and while you can make as you like, four are more easily managed.

    These personas don’t have to be particularly in-depth (for example we don’t need to determine their need states) nor validated through measurement, they just have to help you create a mental model for content ideation, prospecting and outreach. While a more in-depth form of this falls under the Opportunity Discovery model, for the purposes of link building a basic understanding of who is potentially out there is all that is required. This will make it easier to associate concepts and keywords with one segment of the audience rather than another and then ultimately allow you to tailor outreach specifically to that segment in order to scale the messages.

    • Social Listening – Use tools like Topsy, Social Mention, Amplicate and Google Discussion Search to identify user segments based on keyword searches and usage. Starting from basic keyword searches that you have identified in the Adwords Keyword Tool identify who is contributing to that conversation. In cases where the conversation is particularly spammy, download the tweets and clean them up using Google Refine.
       
    • Facebook Ad Creator – The Facebook Ad Creator is to audience research what the Google Adwords Keyword Tool is to Keyword Research. It is an invaluable tool to understand the inventory of people that fit a very precise demographic. This tool will be the validation required for the personas you are building. If you hypothesize from social listening that there is a user segment out there between 30 and 40 and is interested in search engine optimization, you can then take that to the Facebook Ad Creator and see how valid that is. The only limitation is that you can’t examine the interests together using “AND.” You can only use examine the inventory using “OR.”

Facebook Ad Creator


 

  • Prospecting – Finding people who will be interested in your content has never been easier. Now that you have identified the type of people that you want links from and split them into targets and influencers you have a fairly precise idea of what they are into. Break these into defining keywords and run searches in:
    • FollowerWonk
    • Zerply
    • About.Me

You can also prospect specifically for sites within Google by using a variety of search queries. Additionally, there are prospecting tools such as Citation Labs and Ontolo, but these require paid subscriptions.

Keep track of these users by persona type so you can later segment your outreach and create more directly tailored form letters — if that is your thing. If you’re prospecting specifically by site you can also keep track of those sites by the segment that those sites target.

  • Original Content Ideation – Even with an incredible Creative team amazing content is not scalable. Even Don Draper’s team had far more misses than makes, but what Sterling Cooper didn’t have is Social Media.
    • GoFish – This is a tool that I built to perform real-time keyword research in order to help identify co-relevant ideas that are already occurring on Twitter and gives you a list of users that have tweeted those keywords. I gave an example in my “Targeting Humans” talk where I put in the keyword “Michael Jackson” and it identified the keywords “Jackson trial” and “south park” as occurring together very often. A content idea with a built-in audience would be “The Michael Jackson Doctor Trial” played out with South Park characters. More information on how this tool works can be found in my “Using Social Media to Get Ahead of Search Demand” post.
       
    • Facebook Ad Creator – You might be surprised to see this tool twice. In addition to being great for segment inventory it’s also great for inferring content ideas that will resonate with those people. For example if we found that target segment of XXX is interested in [A].[B],[C] can we can infer that they would be interested in a __________________. This is the same idea as with GoFish, but it allows for more evergreen concepts.
       
  • Pre-Contacting – At this point you have your ideas and a strong list of prospects. Strike up a conversation and tell them about the content you’re working on. Ask them for feedback due to their expertise or interest in the subject matter. Update them regularly along the way to make sure they are still onboard so when the content launches you will have a warm rapport with these people. Keep track of who was interested in your spreadsheet.

QUICK HITS

The following quick hits can be done at any point in any month. Many of them are one-offs, others will benefit from continued engagement. They are placed here so that you can get wins and show movement to the powers that be in order to get continued buy-in for your link building campaigns.

Get Indexed Fast with Google+

  • Ask for Links in Mailing List Signups – Encourage users to link to your website when sending out the confirmation email for your mailing asking them or including embed code.
     
  • Profile Links – Many Web 2.0 profiles allow you to implement a “DoFollow” link or links that pass link equity. When claiming your brand on social networks be sure to include links from your profile.
    • Facebook Fan Page
    • Twitter
    • YouTube
    • Google+ Profile
       
  • Directory Submission – Directory submissions are generally considered the lowest form of link building and generally won’t help you move the needle. That said you can easily identify directories with keyword searches plus directory type e.g. “3d tv rss directory.” Again, you can show numbers with these, but they are generally not worth your time.
    • RSS Directories
    • Niche Directories
    • Paid Directories
    • Article Directories
    • Blog Directories
    • Design Galleries
       
  • Better Business Bureau – The BBB has a site with an incredibly high domain authority, it’s a widely trusted site in both the eyes of the search engines and the consumer. Getting linked from this site is fairly easy and very valuable.
     
  • Chamber of Commerce – Similar to the BBB, the local chamber of commerce provides the same type of value and ease for obtaining links.
     
  • Join the Conversation – Typically this is called “link dropping,” but that is only in cases where people place links without joining in the conversation contextually. If you are adding to the conversation (as seen on SEOmoz posts) this is a viable tactic for link building.
    • Message Boards/Blogs – Find these with keyword searches in Google’s discussion search and Social Mention.
    • Quora
    • LinkedIn
    • Yahoo Answers

MONTH TWO – EGOBAIT

This month in the Noob Guide to Online Marketing Guide you are building your social media followings and soon you will be expected to seed users. That’s much easier said than done, but one of the best ways to do that is by getting your influencers to put your content in front of their users. The best way to accomplish this is by launching egobait which is content made to flatter, include or get the attention of specific users while also providing utility to your audience,

  • Crowd Sourced Posts – Reach out to influencers and ask them what they think about current events. This makes them feel important and allows them to voice their opinion on topics without having to write a full post themselves and truthfully allows you to create content with little effort.
     
  • Best of Lists – Curate a list of the greatest content, writers, things in your space and give props to your target influencers. Another way to quickly make content that will make the rounds and their audience will start to engage with you.
     
  • Interviews – Have a Q&A session with a popular thought leader over the phone using Google Voice and you will quickly have a transcript of your interview and your influencer will have piece of content they are proud to share and link to.
     
  • Description: PF Comic #3 - Mo' Money featuring J. Money from Budgets are SexyAwards/Badges – Gillian Muessig said it best “no one gave us the authority to launch the Web 2.0 awards, but we did and people still try to enter them to this day.” Launch your own awards in your space and send the people you want to link to you badges that they can use to link back to you. You can take this even further by launching an unbranded microsite and then tricking you competitors into linking to you.
  • X-Factor – There’s an infinite amount of ways to flatter people. Without picking up a copy of the Art of Seduction I’m sure you can creatively figure out how to get influencers to come out to play. Here’s an example from a Credit Card Finder site in Australia where they created a comic book series starring the top financial bloggers in their space.

    This is a great opportunity to revitalize a dormant content idea that never quite took off. Do you have creative content that fell to the wayside because the characters never took a life of their own? Take your influencers and breathe new life into an old idea by making them the stars.

 

Month 3: Data Visualization

MONTH THREE – LAUNCHING DATA VISUALIZATION

What Happens Online When You Die?

The infographic is largely misunderstood as a piece of automatically viral content. The reality is that the infographic has been done to death so unless you have an active built-in community yours requires a substantial launch plan and push. The Noob Guide to Online Marketing Guide places the launch of an infographic at Month Six, but to get the most mileage out of it as a noob, I’m placing data visualization at Month Three. Feel free to launch an additional infographic at Month Six.

In 2012, data visualization should be presented as a Maximum Viable Product. A great example of such is an Australian site in the life insurance space called Life Insurance Finder who launched a very impressive and successful piece of link bait called “What Happens Online When You Die.”

Don’t just build the infographic, build a data visualization experience that exhausts the available digital assets. Create a video counterpart to that infographic, and highlight the source data to build a higher barrier to entry for those that will look to steal your success. Even right now you’re thinking that’s a lot of work; well think of how competitors will feel once that work is finished. Zappos has over 30,000 videos for its products; it is very difficult to compete with Zappos in video search because they got there first. Be the Zappos of the topic you visualize.

Link Building Pro Tip: Maximum Viable Products

Simply put, some people want infographics, some people want a page and some people want a video and the performance of the “What Happens When You Die Online” campaign is very indicative of that. Here are the numbers:

  • Page – 258 Links, 86 Root Domains, 172 Facebook Shares, 145 Tweets, 51 +1s
  • Video – 81,072 views, 2071 Facebook Shares, 69 links, 10 Root Domains, 2601 Tweets, 61 +1s
  • Infographic – 86 Links, 28 Root Domains, 31 Facebook Shares, 99 Tweets, 16 +1s

Make it easy to link to you, give the people what they want.

TACTICS

  • Seed to Your Influencers – You have pre-contacted influencers for this very reason. Spell out their involvement in your content so they are compelled to link to it, share it and otherwise endorse it.
     
  • Reach out to your Targets – The list of prospects you’ve created have been waiting for this moment. Ideally, you will reach out to them first in social media and then escalate to email.
     
  • Contact Those Already Linking to You – Pull your existing links using a link index tool and then inform all of the relevant people that already link to you that you have launched a new piece of incredible content.
     
  • Leverage Your Mailing List – At this point your mailing list should be full of people that want to find out about your content. Inform them of your new content and include the relevant embed code to make it easy for users to link to you.
     
  • Add to the Conversation – Head back to the forums, blogs, message boards and Q&A sites and contextually add to the on-going conversation and when it makes sense add a link to your content.

Month 4 - Release An Ebook

MONTH FOUR – RELEASE AN EBOOK AND GUEST POST

By now you and/or your team have written the most incredible e-book your niche has ever seen with the best graphic design and interesting if not new insights on your subject. Luckily, you’ve saved some room for your new influential buddies to get a piece of the action and enough tangential or cutting room floor content to spread it around and get the most mileage out of it.

TACTICS

  • Exclusive Release – Align with an influential site in your space that gets a lot of traffic and offer your E-Book as an exclusive download.
     
  • Guest Post – A good guest posting opportunity typically serves two purposes. First, you are writing content for a third-party website wherein you can drop as many exact match anchor text links as you like. Secondly, you have an opportunity to leverage the eyeballs of users that frequent the site.
     
  • Foreword – Invite a key influencer to write the foreword of the book so their name can be attached to your promotions in social media and on other influential websites.
     
  • Quotes – Reach out to thought leaders in the space for quotes, similar to the pre-contacting done in the first month asking thought leaders for quotes keeps them aware of the process that you are making a book and once the book arrives you can easily reach out to those influencers and request a link or promotional support.
     
  • Reviews – Reach out to bloggers that specifically write book reviews in your space. Simply search for “[keyword] book review.” For example, if I were to write an SEO e-book I would certainly reach out to this gentleman, Ian Lurie, since he has reviewed an book about SEO in the past.
    Ian Lurie is a good gentleman into SEO Books
    (I just egobaited Ian here. Now when I tweet about it I can put "featuring @portenint" in the tweet)

 

Month 5: Host a Blog Contest

MONTH FIVE – HOST A BLOG CONTEST

In Month Six Oli suggests holding a contest in social media. I’m going to move that up one month in order to couple it with the event you will be throwing in Month Six. I’m also going to take another page out of Oli’s book and suggest this be a blogging contest.

The concept is quite simple:

  • Reach out to influencers in your space that are awesome writers
  • Convince them to write their best work
  • Offer awesome prizes
  • Decide the winners based on social metrics

You may be few thousand dollars lighter from the prizes you pay out, but you also have a ton of great content from thought leaders in your space which then turns into more linkable assets. You also have a ton of social shares that put your content in front of those influencers’ followers in social media.

Does it work? Well Unbounce ran the same contest and here’s the leaderboard:

Conversionfest 2011 Leaderboard

The posts led to a combined 20,000 unique visitors during the respective two week scoring periods of each post and twenty one posts that continue to drive substantial traffic and links for Unbounce.

TACTICS

At this point the content on your site will be robust enough to make linking to you easy and worthwhile. The following tactics will allow you to continually identify contextual prospects and grease the wheels for any ongoing outreach link building:

  • Set up Google Alerts – Use your brand name, the names of people involved in the business and target keywords as the queries that you are targeting in Google Alerts. If someone has mentioned you and not linked to you, quickly ask them for a link.
     
  • Ifttt– Set up automatic alerts using If That Then This for when the brand, keywords or guest post URLs are mentioned in social media. Reach out to those people and encourage them to link to you.
     
  • LinkStant – Find out when someone is linking to you as they are writing their post and ask for updated anchor text.
     
  • Image Search – Google’s image search allows you to search for sites that have embedded your infographic and request that they cite their source by linking to you.
     
  • Video Search – Sometimes people re-upload videos to YouTube and that causes the views to be split between them. Search for those videos on YouTube and then search for the URL in Google to find sites that have embedded your video and request that they switch videos and link to you.

Once the competition is over, revisit your badge strategy by sending all entrants a badge and encouraging them to link back to their post.

Month 6: Throw an Event

MONTH SIX – THROW AN EVENT

You may have heard that the best way to get someone to link to you is to buy them a beer; throwing an event is the scaled version of that. Throwing a successful event naturally generates a lot of fanfare, promotion and chatter that will also lead to links.

First, you must decide what type of event you want to put on:

  • Meetup
  • Conference
  • Party
  • Dinner

TACTICS

Ask People You Know To Link To You – The people that you specifically invite to your event should be the type of people that you want to link to you. Show them a good time and encourage them to write about your event after the fact.

  • Press Releases - These have been abused by SEOs on PRWeb and Businesswire for content launches and link building but they are most effective in the case of launching an event.
     
  • Reach Out Directly to Journalists – Find journalists with the keyword searches “columnist for [publication]” and “writes for [publication].”Invite these people out and show them a great time.
     
  • Handwritten Notes – Follow up after the event is over with handwritten notes so potential linkers remember you and your hospitality.

FINAL QUICK HITS

  • The SEER Method - For your grand sendoff use the SEER Interactive method; pull your full list of followers using SimplyMeasured and pull your complete backlink profile with MajesticSEO, expand any shortened URLs and do VLOOKUPs to determine what users are following you, but not linking to you and reach out to them.
     
  • Find Who Shared Your Stuff – Similarly, using Topsy, pull the profiles for all the people that shared your URLs and perform a VLOOKUP to see what users shared your content but didn’t link to you and reach out to them.

CONGRATS!

Presumably, you’ve made it through not one, but two guides on how to successfully launch a new web property and ultimately get visibility not just in the SERPs but amongst key influencers in your vertical. I hope now that link building doesn’t seem quite as daunting as it once did and I wish you great success!

Remember there are two solid ways to build links: Make News or Make Friends.

Which one are you prepared to do?

The New SEO Process

The responsibilities of SEO practitioners have changed to include far more of the digital ecosystem, yet for so many, much of the SEO process remains the same. Currently there are several segments of SEO strategy seen as optional that are actually absolutely imperative to the success of an SEO campaign, as well as to the synergy of other initiatives within the marketing mix. In other words, SEO must adopt and adapt in order to be taken seriously and command the type of influence required to drive change. As it stands, SEO looks to disrupt the symphony (or cacophony) that is a brand’s marketing mix. Let’s discuss a new process that allows SEO to improve the effectiveness of all digital marketing channels – not just inbound.

SEO = Kanye + Calculus
Disclaimer: Kanye West is awesome, but you understand how he is perfect to illustrate these points.

Problems with the Old Process

I’ve heard SEO called a lot of ugly things in the past few years. My favorite one lately was delivered to me by the wonderful Brittan Bright after someone passionately declared to her that SEO is the “Calculus of Marketing.” I love it simply because it fits. Just like Calculus, if you’re not looking at the aggregate value of what you’re working on you may do a lot of work for a result that doesn’t seem big in the grand scheme. Just like Calculus, SEO is quite specific and esoteric to those that haven’t studied it. Just like Calculus, you can be completely successful without it altogether. And finally SEO and Calculus both set a barrier of entry that excludes more than it includes.

With all that said, here is the typical SEO process as it has been defined over the years.

The Standard SEO process

Although we often treat it like one, SEO has never been an initiative that existed within a vacuum. It has always required changes be made across a complete digital ecosystem in which there are numerous stakeholders. However, this existing process always asked for change without justification with regard to the purpose of goals of these touchpoints. For example, if my recommendation is to change a title tag there has been no justification as to how that affects the CTR of a page shared on Facebook. Perhaps the social media team has discovered that the target audience clicks through less when a page title doesn’t feature a brand name. That’s a hypothetical situation but let’s go into a little more detail as to why SEO will not continue to work this way.

No Regard for Market Research

Just as the diagram above suggests, most SEOs jump right into keywords, analytics and competitive analysis of those keywords. Wrong move; search is about fulfilling needs. Before looking at a single keyword there needs to be a deep understanding of business objectives and the market. Standard kickoff questions often look like this:

  • What analytics package do you use?
  • Are there any other domains or sites that you own?
  • What SEO efforts have been done in the past?
  • List your top 3 competitors.
  • Do you have social media accounts?
  • What keywords are you looking to rank for?

Kanye Ain't Doin' No Market ResearchThe biggest problem with this is we often take these inputs at face value. That is to say, very often the brands that the client believes they are competing with offline are not the sites they are competing with for keyword coverage in the SERPs. Also the keywords a client may think they should rank for are not the keywords that are going to help them meet their actual goals.

To simplify it, many SEO teams send clients kickoff questions to get a sense of the keywords they should target and then hop right into the keyword tool. Pages are optimized. Keywords are allocated to pages. Links are built. Content is pushed into social. Performance is measured to identify subsequent opportunities. Obviously it oftentimes goes far more in-depth for many, but this is basically the widely accepted process.

One of my biggest issues as a consumer of Search that understands SEO is if the results I click appear to be overly optimized I become quite leery of the content. This is simply because in my experience many copywriters (SEO or otherwise) often don’t know what they are talking about. Recalling dusty memories of early in my own SEO career when I wrote copy, in most cases I was just a human article spinner. I definitely read a few wiki articles and the top results for a given keyword and just reworded what other people said. I shared all that to say: Becoming an expert in the niche that you are optimizing for is an extremely underrated step in the SEO process. For this reason, if I were to hire an agency, I would prefer one with extensive prior experience or specialty in my vertical.  All my in-house SEOs – make some noise!

Little Regard for the Audience

Truthfully, the real differentiation between clients happens in a latter set of questions. Unfortunately, the following doesn’t get asked enough in the standard SEO kick-off:

  • What is the purpose of your site?
  • What are you trying to get users to do once they arrive?
  • Who is your target audience?

Description: D:\users\mking\Documents\kanye\kanye-audience-research.png

These are typically questions that Conversion Rate Optimization teams focus on rather than SEO teams. For shame SEOs, for shame!

We all want traffic and we all want to rank #1 for juicy head terms, but these things are not goals. By themselves these are not KPIs that make clients successful. Simply put, if you rank highly for keywords but aren’t fulfilling the needs of people searching for them, you just put a ton of effort into exactly the wrong thing. It’s not about the keywords; it’s about the people searching for them.

Consider this offline example of Target using data on customers to identify when they’ve become pregnant to learn when to ramp up efforts to turn mothers-to-be into long-term big spenders at the wholesale department store. You can do this far more effectively with Search if you’re mindful of your audience and their needs. This measurement of intent plus interests plus demographics plus network is the Holy Grail of Marketing. With that in mind it becomes quite clear what Google’s ulterior motives are with Plus and the consolidation of privacy policies.

Recently, I had a short conversation with AJ Kohn via Twitter about personas and how client research can prove useless. I agree somewhat because clients that have done audience research beforehand may have only looked at offline factors. To that point, it is important that we validate or disprove those insights with our own research rather than taking what the client says at face value. Our goal is to optimize, not paint by numbers.

SEO Disrupts Most Digital Strategies

As much as I hate to say it, the reality of SEO is that it disrupts much of digital planning even when it’s included from the onset.

Most other digital capabilities start from the target audience before they do anything. User Experience has user stories, personas and user flows. Strategy teams build personas and need states by examining demographics and psychographics in efforts to really try and understand what does and will influence and fulfill the target audience. 

Kanye WILL Disrupt Your CampaignWhichever of these teams develops these audience insights then feeds them to other teams so that efforts are glued together by the target consumer. Paid channels such as Facebook Ads, Display Advertising and Paid Search benefit from this significantly in their ability to target demographically. Media teams examine the available audience by vendor and allocate dollars based on where the delivery will be most effective.

Traditionally, Organic Search ignores this step entirely and declares “HEY! I’M HERE NOW WE’RE DOING THIS MY WAY!” This is partially why SEO gets shunned by brands when they are determining where to distribute their efforts within the marketing mix. SEO is certainly effective, but it has always been a maverick that didn’t want to play by the rules. There is little meritocracy because if channels were chosen only by ROI – Display Advertising would have died 10 years ago. Evidently, they are not chosen this way so for SEO to get buy-in it needs to be team player.

Many Link Building Initiatives Exist in a Vacuum

Regardless of the hundreds of strategies, tactics and tools that are being born for link building daily, every successful link building campaign boils down to making news and/or making friends. As SEOs, we try to strong arm how and where brands will do this. Making news and building relationships are functions of many different groups and initiatives within a business from top to bottom. How is it that we as SEOs believe our best initiatives can exist outside of the things the brand itself contributes to? 

Other Vehicles Don't Matter to Kanye

Brands launch PR campaigns, social media efforts, events, so on and a variety of other social strategies to facilitate the awareness of the news they create. How is link building any different? The fact of the matter is, it isn’t. Therefore it should be attacked from, and included with, the same standpoint as the rest of a brand’s social strategies for both scale and effectiveness. Simply put, link building is better when the entire muscle of a brand is leveraged.

The New SEO Process

To do effective SEO now, at the very least, you have to be a digital strategist, social media marketer, a content strategist, conversion rate optimizer, and a PR specialist. I’m skipping anything coding related because although I believe you should be able to build a website you don’t necessarily have to. SEOs are already inherently each of these things, however in most businesses these are all different capabilities that sit in different groups, or offices or cities. Who are we to upset an entire digital ecosystem and undermine so many people?

Well I work with some awesome digital strategists, content strategists, creatives, etc. and while they tend to have impressive grasps of web trends, audiences and their specific capabilities they typically don’t know how to leverage cross-channel campaigns as specifically as SEOs or Inbound Marketers.  It is now the role of Inbound Marketers to drive strategies that looks far more like this (sorry guys, Kanye had to go – busy schedule):

The NEW SEO Process

 

I wish very much that I could be there for your “aha!” moment right now as no doubt you recognize many of these steps and can guess where other tasks will fall. Now let’s break it down completely – forgive me for anything that is obvious.

The New SEO Process Explained

  • Opportunity Discovery – Opportunity Discovery is a cyclical process of understanding brand opportunity with regard to business goals, target audience, industry specifications and past performance. It’s cyclical in that insights from one step often refine insights from another step in the process.
     
  • Business Objectives Everything must be done within the context of the goals of the brand. This requires a deep understanding of where the brand has been and where it’s going. In many cases businesses large and small may not understand how to translate their goals and therefore it is the job of the Inbound Marketer to do so.
     
  • Market Research The reason why SEO gets such a bad rap for polluting the web is that so many people simply do not build content that is worthwhile or has utility for the market. At this point, the entire team must take a deep dive into the industry and be able to have more than cursory conversations on the subject matter. For those that believe this to be a largely arduous task I suggest specializing in verticals of interest.
     
  • Audience Research –The Facebook Ads tool is the Adwords Keyword Tool of personas. The Doubleclick Ad Planner is also good for understanding the demographics of existing sites. If available, Facebook Insights gives demographic data on the existing users visiting the site as well. The output of this is a set of user segments and stories or – personas.
     
  • Analytics Mining – As always, you should mine existing analytics data to understand who is visiting. Take deep dives into keyword performance, especially in concert with any internal Search data, to identify opportunities. All in all, this is no different than normal unless the client has already been tracking their audience at which point you can see if who they are trying to attract is actually coming or not.
     
  • Social Listening – Using a core set of keywords, collect data on the conversation around those keywords. Keep track of patterns and identify user segments, demographics and need states of the people partaking in that social conversation. You’ll also want to keep track of how these users are using the keywords as this will allow you to eliminate ambiguity in keyword decisions and help to create messaging that resonates with the audience during the customer decision journey.
     
  • Quantitative Analysis – Services such as ComScore, Quantcast, Forrester Research, etc. track a multitude of data points on users in various verticals by demographic. Leveraging these reports gives you deeper insight into what types of users visit your competitors and exist within the market.
     
  • Keyword Research – Keyword Research must be completed with regard to the audience not just a determination of whether the keyword is viable from a search volume standpoint, but whether the keyword intent matches the business goals. Keywords should then be correlated with target personas and need states to help drive the build of content that is optimized for people first and search engines second. 
     
  • Site Audit – Under the New SEO Process the Site Audit becomes decidedly more comprehensive, as it covers UX issues that would normally fall into a CRO Audit. Specifically, the audit talks about things impeding the conversions due to incongruence with the target audience in addition to the standard SEO technical issues that it covers.
     
  • Asset Inventory – A standard practice SEOs are already doing wherein there is an understanding of what a brand controls and is willing to leverage to the benefit of the campaign.
     
  • Content Audit – What content inside our outside of the site can be leveraged?
     
  • Brand Relationships – What other companies, businesses, groups and events are the brand involved with?
     
  • Offline Assets – What tools, venues, prizes, etc. are at the brands disposal?
     
  • Competitive Analysis – As always, competitive analysis is a collection of high-level audits of competitors across the vertical. The difference is that since site audits are completed with regard to the audience, the competitive analysis must also include a determination of how other brands are capturing that audience.
     
  • Measurement Planning –A standard practice amongst analytics teams the Measurement Plan is the Statement of Intent and determination of Key Performance Indicators with regard to the business goals and audience. Avinash Kaushik covers measurement planning in his Digital Marketing and Measurement Model post. (Hat tip: @scotttdodge)
     
  • Content Strategy & Development – Content Strategy and Development are big picture initiatives with a variety of stakeholders, so it often carries with it the most pushback. Creative teams just want to take big swings for big ideas and brand managers just want to advertise. To be effective we have to show how our content ideas will connect with the brand’s target audience and make sure content is designed to our specification.
     
  • Content Ideation –With all this social data we have collected and correlated to keywords we can now come with ideas for content with portions of the target audience built-in. Do so.
     
  • Wireframes – are an early deliverable in the design phase of a website wherein we can annotate considerations for SEO and CRO to ensure that Creative teams design with both in mind. Be very involved in this phase.
     
  • Content Build – Once all your points are baked in, it’s time to let the Creatives do what they do. If they come back with creative is not congruent with what is agreed upon in an earlier phase, then you now have data to back up your position with the client.
     
  • Technical Development –Technical SEO is the price of admission and cannot be ignored, so this where we make sure that the structure of the house is sound.
     
  • Technical Build –At this point, we’ve done all we can do now we just wait to see what the tech teams come back with. We’ve specified everything in wireframes and hopefully have had some say in the build of the CMS, but the tech team is going to do what they know. We’re just going to have to wait to see what they come back with unless they are open to our input during the actual build. 
     
  • Implementation Audit – We’ll always have to double-check the work of a technical team and this is the spreadsheet in which we do it. An implementation audit briefly recounts the issues outlined in the site audit and wireframes and says whether or not they were successfully implemented. This is the easiest way to show that the bottlenecks are not so much with the SEO team but the tech team – as they oftentimes are.
     
  • Social Strategy – Typically link building is an initiative that exists by itself, in the new SEO process link building is an initiative that must be completed as part of a broader scope. While it is clear that low quality tactics like blog commenting continue to work, even those are far more effective coupled with a social push across PR and social media. Leveraged strategically, you are launching a piece of content with a cross-channel marketing push and therefore the link velocity will appear more natural to search engines and the return on the social strategy is likely to be higher. While link building has always been about casting the widest net, social strategy is about casting the rightest net the widest. I just made up a word. Kanye approves.
     
  • Link Strategy – Link building for most businesses, particularly small businesses, is not an “if you build it, they will come” situation. Therefore it is not enough to just launch content and hope for the best, we must continue to supplement content launches with smaller complementary content launches, outreach and manual submission link building. This is where this strategy is defined with its own measurement plan. Yes, I’m saying we should report both our prospects and the links we close. If you’re proud of your work that shouldn’t be a problem. Link Building is just like a PR campaign in that there is no guarantee of placements and should be explained as such.
     
  • PR – News is better than advertising, so a key part of social strategy is doing things that make news. Users spend a large part of their day reading, sharing and linking to news so make it a large part of the social strategy to make sure that content is newsworthy and get it to the news outlets that your audience frequents. 
     
  • Contests – Contests are an excellent way to get a one-to-many return on incentives. Rather than performing outreach and directly offering them a free sample or (gasp) money request that they enter a contest wherein their entry is a blog post about the brand’s topic that contains a link. Also add a layer of gameplay to the contest by determining the winner through the number of times their post is shared in social media. Unbounce had a similar blogging contest in 2011 but link building wasn’t the goal of the campaign so they had all the posts on their own site.
     
  • Events – Throwing a party, conference or trade show is another one-to-many return for link building. Simply host an event and invite influencers in the brand’s audience where the stipulation for attendance is that people must blog about it and link back to you.
     
  • Social Media – is a two way street. Not only is it a place for discovery but also a place for conversation. Use that conversation to find the influencers in the space with regard to the target audience and business goals. Build social media profiles to be authoritative and engaging to easily get your content shared and also convert sharers into linkers. Regardless of where Google is headed, the social graph will never completely replace the link graph.
     
  • Social Implementation – is the phase when you let it all rip for the best synergy.
     
  • Measurement – is not just about whether or not we hit the goals. It’s the insights into why that makes measurement the most valuable step in Online Marketing. Measuring with regard to the audience helps with understanding the why even further than speaking in concrete abstracts such as bounce rate of a keyword. After all the ability to tangibly measure is why digital marketing is far more effective than traditional.
     
  • Reporting – is tailored specifically to the goals of the client. There’s no one-size-fit-all report. For example, a client business goal may be to get user segment A to watch a video and therefore, the primary metrics reported should be the Time On Site and persona type versus traffic and keyword. Rankings are only important with regard to how they’ve affected traffic. Everything should be focused on who (persona A) and why (because the message is unclear) rather than what (“blue widgets for sale ranked #5”). 
     
  • Link Reporting – Under the umbrella of social strategy there is a lot to be said about what has been done to increase visibility. Aggregate rankings should be reported with regard to link building efforts to show the direct correlation between the two. Furthermore, link prospects and closes should also be reported with close rates to show clients what is being done on their behalf. This is obviously a subject of contention within the community, but if the links you build are so suspect that you are afraid to show them to the people you’re building them for – you need a different approach.
     
  • Optimization – I had an art teacher once that always used to say “No work of art is ever finished, we just give up.” The art and science of SEO is never complete and there is always an opportunity to do more.
     
  • Conversion Rate Optimization – While CRO is far more baked into this strategy it still likely to take its own seat at the table. That is to say that while SEOs may also be CROs they may be too close to the project to properly optimize. This is much the same way that the mixing engineer of a song is not supposed to also be the mastering engineer. At this point, a separate CRO Team should run A/B Tests, Usability Tests and so on and report back.
     
  • Continued SEO – Do it all over again!

5 Advantages to this New Process

A Better Web

Not to go all “land of milk and honey” on you guys, but the consumer is the biggest winner here. Naturally businesses benefit immensely as well, but the more we optimize with people in mind the more likely their needs will be fulfilled and consequently, the more likely we are to get those people to convert. Including people throughout the process and making the core goal to encourage them to do something ultimately makes the web a better place because everything we create will have a distinct purpose for the user and never solely for search engines. This is not to say we are circumventing the technical tenets of SEO as they are the price of admission.

Brand Buy-In

SEO has always been an industry that explains itself using empirical data. Starting from the audience, a place that businesses can understand, it is far easier to get buy-in for SEO initiatives. So when we make recommendations and explain the impact of our efforts on a target audience that has been determined as a focus of all initiatives, it’s easier to obtain brand buy-in than when we’re just talking about keywords and traffic.

Compare the following statement:

“We want to build links targeting websites with a PageRank of 3 or higher. We’ll reach out to a variety of prospects and target anchor text for keyword opportunities identified by our extensive keyword research in order to gain rankings for your brand.”

with:

“We’d like to launch a contest targeting Influential Moms with over 5000 followers on Twitter. To enter they’d write blog posts that link back to our properties in order to drive traffic for our target Listener Moms that are using Search to buy more healthy cereal.”

Both ideas would potentially accomplish the same goals however the former will require far more explanation for the client and ultimately more effort on the part of the SEO team. Whereas the latter explains a link building campaign in terms of the brand’s target audience and business goals then further lays out a campaign wherein the brand commits cross-channel resources that the SEO team can leverage. Understanding the business objectives and the audience make it easier to develop and deliver strategies that client can easily get behind.

Scalability

Getting on the same page with the other capabilities allows SEO efforts to be scaled considerably for brands large and small. This is how we regularly achieve those otherwise rare instances of synergy between capabilities when the PR team is facilitating Link Building, the Content Strategy teams and Creative teams are creating link bait and SEO is both driving and supplementing those efforts. That is the perfect storm where we spend far more time chiseling our perfect sculptures rather than polishing poop and our efforts have far more impact with less effort. 

Cross-Channel Optimization

Learnings and wins in SEO can influence other channels. Imagine we discover through social listening, keyword research and/or measurement are a large number of the client’s target audience is looking for “red kanye west t-shirts” but the client only sells every color but red. We now have a tight business case as to why that client should start manufacturing the t-shirt in red. Conversely, what if we find out that people love the shirt but bounce from the landing page because they hate the user experience of the site? There is any number of scenarios that when explained purely from the context of search brands are far less likely to make a move. However when you explain these insights through the context of personas and market research you have a tighter case that can affect change across all channels and capabilities.

[not provided]…so what?

Google has positioned itself to take away all of our organic keyword referral data and let’s be honest they ultimately will take it all. Plus, and the consolidation of privacy policies to allow cross-product data access, is Google’s way of positioning itself to attain the Holy Grail of Marketing. However, measuring through our audience essentially allows us a new way to determine the effectiveness of a campaign. We know the keywords we are targeting for a given page and we can see rankings and analytics of a given landing page by channel to determine whether or not Search is driving traffic. The true measure of success was never the rankings, nor the traffic but how well the page a given page converted for our visitors. If we track conversions based on audience that is the only metric that is truly worth optimizing against. The holistic performance of a channel is what brands are concerned with, not necessarily the performance of a given keyword.

Opportunity Discovery Resources

The following are a list of posts, pages, tools and presentations to help get a deeper understanding of personas and need states and how to apply them to various Inbound Marketing efforts.

Personas

Need States

Useful Social Tools

Quantitative Analysis Providers (PAID)

I'm let you finish

During the #seochat I did on the SEO Process there were some questions of whether this applies to small businesses or not, citing that small businesses only care about the #1 spot and they “just want rank.” Yes, understanding what makes an audience tick applies to all businesses. Again, the ability to quantify the interests and intent of your audience and track a brand’s ability to persuade is the advantage of digital marketing of any kind. As I said on Twitter, #1 is not a goal, but a means to an end. #1 gets users to the door; it doesn’t keep them in the house.

Finally, the new SEO process is a call for us to speak the language of other capabilities and deliver strategies that can plug and play with what brands truly understand. The new SEO process is not about chasing the algorithm; it’s about fulfilling the needs of the people the algorithm serves. It’s about creating and discovering the content that resonates with the people that a business is trying to reach and then also covering the technical bases required to get results. It’s about understanding the connections between keywords in the mind of your target audience in order to optimize for them effectively. And most importantly, it’s about having SEO become the driver of the marketing mix rather than the outcast. No doubt SEO will remain the esoteric “Calculus of Marketing” but it’s time to prove that we can actually do the math so to speak.

So fellow marketers—what’s it gonna be? Keep it classy or keep it Kanye? 

Perfecting On-Page Optimization for Ecommerce Websites

Back in 2009 (was it really that long ago?!) Rand wrote a post titled Perfecting Keyword Targeting and On-Page Optimization, which is one of the most popular blog posts on SEOmoz. It is still referenced as much today as it was back in 2009. The core principles haven't changed that much, but there are some new additions to an SEO's toolkit when it comes to on-page optimization. Today I want to focus on what these new additions are in relation to eCommerce websites.

Elements of the page you should work on

I made the following mockup to try and visualise clearly all the elements of an eCommerce product page that are important for on-page optimization.

Let's get into more detail on each of these elements and see what we can do to take advantage and optimise for them, starting with the new additions since Rand's post in 2009. I've related the numbers in the mockups to the sections below; some sections do not have numbers because they are not visible on the page, for example META description.

 Customer Reviews

If you run an eCommerce website and are not collecting customer reviews, you are seriously missing out. Not only is this great feedback that you need to have to improve your business, but it is also an amazing source of unique content. Better yet, it is very scalable across large websites, which means you can get lots of content onto lots of pages.

Quick tips for collecting and using customer reviews:

  • Build or buy a system to automatically email customers a few weeks after purchasing and ask for a review
  • When getting off the ground and trying to get volume, offer incentives such as a discount on their next purchase in exchange for a review
  • Don't worry about publishing negative reviews, customers aren't silly and can tell when reviews are a bit too positive

Also, if you are worried about things like this having a negative effect on conversion rates:

See if you can customise your review system to not show this message on products that do not have reviews. Set a threshold so that when a couple of reviews are received, reviews are shown on the product page.

Added benefit: microdata

You also need to make sure you are marking up these reviews with relevant microdata. This will give Google more context about your content, as well as giving you the chance to improve click-through-rates from search results like what we see in this example:

The use of review microformats is increasing all the time so there is an argument that you are not standing out anymore if all the other results have the same type of markup. You could even argue that to stand out you should take them away :)  

 Product Videos

I'll admit that this is a tough one to execute, but it is one that I feel is very worthwhile for eCommerce sites. There are many websites already adding videos to their product pages, but they are not always doing it in the most optimal way. A great example of the right way to do this is Zappos who now have over 50,000 product videos.

There are a few benefits to having videos on a product page. One of which is helping make your product pages more link worthy and rich in content. Good quality videos demonstrating use cases of products could also help conversion rates (particularly for high-end, technical products) but I can't provide evidence for that unfortunately.

Another added benefit as you'll see from the screenshot above is how your search results for product pages can stand out from competitors. I've seen loads of eCommerce stores who have videos on the page but are not embedding or marking them up in the correct way.

By far the best system I know to embed and optimise your videos properly is Wistia, which SEOmoz use for Whiteboard Fridays. These guys have a great system and are always improving how things work and adding new features. We've used them on a test site or two at Distilled and got video snippets showing very quickly.

I could talk more about using videos to aid SEO but Phil did a great post that covers pretty much everything you need to know here. He also did a presentation on video SEO and you can see the slides over on Slideshare.

Rel="next", Rel="prev" and view all

One of the problems that always crops up on large eCommerce sites is how to efficiently deal with pagination. You can have product categories that contain thousands of products that span many pages. You want to make sure that all of these products are indexed and regularly crawled, but at the same time you don't care too much about the paginated pages ranking or having too much link equity.

Since Rand's post of 2009, we've been given an additional way of handling pagination. Namely the rel="next", rel="prev" and "view all" attributes. This markup can help Google better understand pagination and pass link equity to key pages. Google gave some good instructions on how to implement these attributes here and here which you can take a look at.

There are a few other ways to handle pagination, which Adam Audette explains very well in this post on Search Engine Land.

Microdata markup and Schema.org

Another new tool that is available to us now is the use of microdata and the support of the Schema.org vocabulary by the major search engines. That announcement back in June 2011 was quite exciting but didn't really live up to expectations and Google seemed pretty slow in showing this support in their search results. However this seems to have changed and we are seeing more and more examples of Google using this data now.

Bringing this back to eCommerce, there are a few types of markup you can use on a product page which you can see documentation on here. This page also contains details of review markup that I talked about above. Not all of the properties on this page will be applicable to you, but here are some tips on how to use this:

  • Only choose the properties that are relevant to the product attributes you have
  • Take development time to integrate these properties into templated elements of your page, so that when you add new products, they are automatically marked up
  • Add notes to your analytics package when you put these changes live so you can monitor any improvements

 Q&A Content

Another big opportunity for eCommerce websites is the integration of question and answer content focused on products. As mentioned above, eCommerce websites have always had the problem of getting unique content onto product pages on scale. Question and answer content can help solve this problem and gives you great scope to get user generated content onto lots of your product pages.

There are a few benefits to integrating this type of system:

  • Scalable, user-generated content published onto product pages
  • Improving ranking for long-tail terms and question driven keywords if the content is crawlable
  • Possible improvement in conversion rate if customer concerns are addressed in the answers
  • Possibility of encouraging brand evangelists and even bringing in some gamification principles to help motivate users

Here is a live example from Jessops:

I personally feel like there is an opportunity for Quora here if they wanted to explore this space. Many retailers will be looking for this type of system and Quora may be able to offer something that helps them reach the critical mass of content they'd need.

 Social sharing buttons

I'm a little skeptical about whether social sharing buttons on product pages are a good idea. The goal of a product page is to get someone to buy, not to get them to tweet or like the page. Sure these social signals can help, but personally I'd rather not distract people from buying my product. For me, social sharing should be encouraged at different points in the buying process:

  • After the point of purchase on a thank you / confirmation type page
  • Email follow up and correspondence - follow us on Twitter, like us on Facebook etc
  • After a review has been published - give the reviewer the option to share their review

There is an alternative use of social buttons, which I haven't seen or been able to test on a client site yet. But I wanted to share it anyway. It builds upon the code that Tom Anthony talked about here which allows you to detect if a user is logged into Twitter, Facebook or Google+ whilst they are viewing your website.

If you can use the code that Tom created to detect if a user is logged into Facebook for example, you could show that user a custom message. This could be anything you want but it could be something as simple as encouraging them to like your page in exchange for a discount. This not only gets you the like but also increases the chances of the user converting after giving them a discount.

Tom quickly tested this theory on a test site which you can see a screenshot from here:

You can put whatever message you want in here, this is to demonstrate what could be done if you think a little out of the box and not just put social share buttons on a page because that is what everyone else does.

Page Speed

Again, this is something that has become more of a focus since Rand's blog post. Speed has always been important but SEOs sat up and took a lot more notice when Google confirmed it was a factor in the algorithm, albeit a small one.

For me, an eCommerce site should care about site speed because of its effect on conversion rate rather than rankings. A user is not going to hang around waiting for your product pages to load and there have been some good studies that show the positive effect a fast loading page has on conversion rates.

Bottom line is that you should care about site speed for your users rather than SEO. Here is a good guide for improving site speed written by Craig at Distilled.

Open graph tags

Another new addition that you can add to your eCommerce pages is the open graph tags. These tags allow you to be much more specific with how your content is shared on Facebook. As Facebook is such a huge platform with a lot of potential for traffic, you need to make sure that you are doing all you can to optimise for it and specify how your content should be shared.

They are also pretty easy for you or a developer to setup and put live. The tags sit inside your header so you will need a flexible CMS or a good developer to make these additions for you. On an eCommerce site with lots of products you'll probably need a developer to setup the tags so they scale across all of your products and use the correct elements of the page.

Here are some more articles that help with the use and optimisation of the open graph tags:

 Search options

Ideally, a user should never need to use a search box on your website because they will be able to find their way around using your navigation. But there are going to be times when this doesn't happen and there are users who will just prefer to search. I think that a search box on an eCommerce website is essential and you should use the data that it gives you to improve your website and customer experience.

Here are some tips for using a search box:

  • Make sure you are tracking searches using your CMS or this feature of Google Analytics
  • Monitor how many people who search and then leave the site straight away - try to lower this number
  • Check your search results actually return good results
  • Make sure your search function still works when you try singular and plural keywords - particularly with an eCommerce site this is important
  • Pull in special offers and discounts related to the searched for keyword
  • Pull in product images next to search results, I like how Apple do this:

 Clear call to action

Essential for any eCommerce website. Your ultimate goal is to sell a product so you need to make the call to action as clear as possible. Make sure you are running experiments on your product pages to test and improve conversion rates. Many eCommerce stores focus a bit too much on getting more traffic via SEO and PPC, whilst a quicker way to get more revenue is to get more out of the traffic you already have by improving conversion rates.

Even if you are not actively doing conversion rate optimisation, you should at least be measuring as much data as you can from your site, in particular your product pages which are ultimately the most important pages for an eCommerce website.

Tools you can use to measure and improve calls to action:

Just get one or two of these tools setup and start gathering the data, once you start gathering the data, you are in a much better position to start caring about it and setting targets against it.

 Trust signals

You are asking people to enter their credit card details on your website. They need to be able to trust that you are a genuine company and that their personal details are secure. You can do this on the product page and enforce it again throughout the checkout process. These are the types of trust signals you should be trying to incorporate into your product pages:

Also make sure these link to secure certificates where possible so that users can go and verify what you are saying. Be sure to check regularly that these links still work - the last thing you want is this link being broken or expired!

 Breadcrumbs

These are underestimated in my opinion, both in terms of customer experience and with SEO. They can be a great way of helping the customer navigate around your website and really help your internal linking.

On an eCommerce site, breadcrumbs can be a bit complicated because there are often multiple ways of getting to the same product page. So the potential breadcrumb trail on a product page could look different depending on which categories and sub-categories you navigate through. For me, the benefits of doing anything too fancy are not big enough to warrant the time. So I'd recommend using one breadcrumb trail and sticking to it. If you are concerned about user experience, you could make the users breadcrumb trail cookie based. But this isn't always worth the development time so you should assess how valuable it is for your customer experience.

 Images

Crisp, clean, high quality images are necessary for any eCommerce website. The users engage with what they can see and will often be put off if the images are very bad. Here is a great post from Kissmetrics that gives some examples of how to optimise images for conversion.

Something I'd highly recommend for an eCommerce website is showing use cases of the product within the images and not just the product itself against a plan background. As much as I like IKEA, I don't like the plainness of their images sometimes:

I'd much prefer to see products like this shown how I may use them if I buy them and in the setting of a living room for example.

From a pure SEO perspective, you'll want to make sure you are doing basic image optimization to capture traffic from Google image search where possible. Here are a few tips for this:

  • If possible, use descriptive filename e.g. wooden-oak-table-12345.png instead of 12345.png
  • Add ALT text to all product images - it is quite easy to make ALT text the same as the product name automatically in the CMS
  • Create and submit an image sitemap to Google Webmaster Tools

 META Title

I shouldn't have to go into much detail here as to the importance of this. Something to bear in mind for eCommerce websites is that you are generating META titles for potentially thousands of product pages. It just isn't feasible to customise each and every one of these, so you should have these auto-generated by your developers based on a template that you give them. For product pages, this is probably just going to be the product name followed by a small call to action or USP. For example including something like "Free Delivery" could work well for improving click-throughs from search. The key really is to try and avoid masses of duplicate META data.

Top tip - an eCommerce website is usually driven by some kind of database which will have various attributes (fields) for each product. A good developer will be able to use these fields to populate other parts of the page dynamically, for example a META title or description. Bear this in mind when writing your META data templates and use these fields if they are available to you.

META Description

Whilst the META description has minimal effect on rankings, you should be optimising this for improving click-throughs from search results. Ecommerce sites are in the perfect position to include lots of information, calls to actions and USPs into the META description. As mentioned above, the META description could be auto-generated based on a template that you provide to a developer. This could include database fields such as categories and sub-categories.

 Product description

In a post-Panda world, it is very important to make your product descriptions unique. Taking descriptions straight from manufacturers or product feeds does not differentiate you at all from the hundreds of other retailers who sell the same product. Spend the time and resource making these unique and engaging and make sure you include the USPs of your offering - such as free delivery or lowest prices.

 Page URL

Again, this is pretty basic SEO but there is one key thing to remember with eCommerce sites. You should not include categories or sub-categories in product URLs, especially if there is more than one way to find a product, for example if it is in more than one category. This can lead to duplicate product pages. You can fix this with rel="canonical" tags but it isn't really ideal.

Best practice is to just use product name and a code as the URL, for example - www.example.com/product-name-12345. The reason for the addition of a number in the URL is to cover yourself against similar product names - not usually a problem but worth trying to prevent.

 H1 tags

It is debatable how much H1 tags matter anymore and some studies from SEOmoz have shown that they do not have a lot of impact on rankings. However I feel that for the time it takes to optimise this, it is worth doing and certainly isn't going to hurt you. It is also good to have clean markup of the page so that if for some reason someone browses a page with CSS turned off, the page still has a logical structure.

For an eCommerce product page, I'd recommend coding your page template so that the product name automatically becomes the default H1 tag for a page. This should help to eliminate duplicate H1 tags across the website and will automatically optimise each page you publish.

 Phone number

If you can provide a phone number, do it. Not only to help in terms of customer support, but also as another trust signal. If we think back to what Panda was trying to achieve, one of the questions was "would you trust this website with your credit card?" and one factor that certainly helps inspire trust is a phone number.

A pro tip here for eCommerce websites - if you have a customer support team. Keep track of your abandoned baskets in the checkout process and if you have captured the customer's phone number, take some time to get your support team to phone and see if they can see what went wrong. This not only gives you a chance to get the sale, but you can also get feedback on your checkout process and see what barriers to conversion there may be.

 Company details

Particularly relevant for companies who target local markets, giving Google more signals of your location can help rankings for those types of keywords. You can also use a few bits of Schema.org markup to give some extra context to the content. It is also another trust signal for Google and users to look at.

Conclusion

Well that is about it, I hope that has given you enough to work on to try and improve your eCommerce product pages. To wrap up, here are some more great articles on eCommerce SEO, many of which are from this curated list of eCommerce resources by Everett Sizemore:

As always, I'd love to hear your comments and feedback or ping me on Twitter to ask more questions.

Creative Link Building for Ecommerce Sites

Some of the greatest challenges my previous ecommerce clients have faced have revolved around developing a cohesive and long-term content/link building strategy. They’ve done all the changes they can on the technical backend of the site, incorporated keywords on the site, created a crawlable internal linking structure, and have paid for PR releases, submitted directory submissions, and written the occasional blog post. Now they ask, what’s next?

The latest Census Report indicates that ecommerce retail revenues are still rising quarter after quarter, meaning there is still boundless potential for the future of ecommerce. In addition, it’s also an exciting time to be involved in SEO as we've begun to realize that now is the time to focus on content marketing, as this is what will distinguish your site from others in the long-term. 

Census Graph

The purpose of this post is to outline content and link building ideas, provide information on how your site could go about developing this type of strategy, and real-life examples of ecommerce brands that have implemented these tactics.

Creative Category Pages

Category pages are the money pages for ecommerce sites. Getting links to these pages is a major win because these are the pages that will be ranking for key head and mid-tail terms. Furthermore, even as products are rotated or as the site undergoes a redesign, the category pages will still remain a part of the site architecture and are the pages least likely to be impacted. However, it’s also a major challenge to garner links to these pages. Who wants to link to a page full of products? 

Start thinking about how you can redesign your category pages to make them more than just another page. For instance, Hema’s category page was designed to become a wacky Rube Goldberg device. This page has gotten 20,826 links from 2,686 linking root domains.

Hema Category Pages

Using Products as Linkbait

Often times, it can be challenging to revamp or redesign category pages, so that valuable, unique content can be added. If that’s the case, selling interesting products on your site can become an effective form of linkbait

Threadless sells creative t-shirts. After the homepage, their second most linked to page is this product page. This product page received 5,065 links from 686 linking root domains, 3,068 Facebook Shares, and 1,167 Facebook Likes. It has received links from high authority sites, such as Wired and Boing Boing. 

Threadless Spoiler Shirt

Other examples include:
  • A robot tea infuser from ModCloth. The page received 789 total links from 201 linking root domains from sites, such as Uncrate and The Next Web. 
  • Tactical duty kilt from 5.11. Although this product started off as an April Fool’s Joke, 5.11 ended up making them because of the demand, while also receiving links from sites, such as Alltop.

Leveraging Sales/Deals Pages

Another linkbuilding tactic is to build and maintain a deals/sales page on the site that fulfills SEO requirements, such as having crawlable, indexable content, static URL, incorporating targeted keywords on the page etc... Then keep the same URL and revamp it every time you have a new deal or sale. 

For example, let’s say that your site is giving away really amazing Black Friday or Cyber Monday deals. Target mommy bloggers and coupon deal sites and let them know about it. When bloggers report this sale to their readers, they inevitably have to link back to that page. Once the sale is over, keep the page and revamp it whenever new sales/deals come up. Overtime, the link equity on that page can become significant as it garners more and more links. 

Sephora has a weekly specials page (that could use a bit more SEO). However, if you take a look at its backlink profile using Open Site Explorer, you’ll notice that the page has received backlinks from different mommy blogger channels.   

Sephora Deals Page Backlink Profile

Personalized Product Giveaways

Think about what makes people feel special. Everyone appreciates personalized gifts. With Mother's Day just around the corner, why not create a care package to the top 50 most passionate moms within your community with a personalized thank you from you and your team? It doesn't have to be expensive to show that you care. Now take the surprise of the care package, combine this with people's insatiable desire to share via Pinterest, Tumblr, Twitter, and Facebook, and they've just published and pinned beautiful photos of this sincere gift to their network for the world to see.

Kotex Pinned Gift

Kotex recently did something similar titled "Women's Inspiration Day". From this campaign, Kotex received an incredible response with almost 100% of the 50 women they sent this gift to posting and pinning this user generated content online, resulting in 2,284 interactions and 694,953 total impressions. This example just goes to show you that sincerity, great execution, and placing something of value perceived value in the hands of your passionate users can pay dividends. 

Link-worthy Contests

If personalized product giveaways aren’t possible, consider running effective contests in conjunction with identifying influential individuals on channels using tools, like Followerwonk. This would allow you to systematically target the type of audience and sites you want involved (while also expanding your brand awareness). You need to give something away that people would actually want, especially your target audience. It’s also worth having a little fun with it and seeing if you could come up with some creative tactics that would require contest submissions to link back to your site. 

Some possible ideas include:
  • Fashion/clothing ecommerce sites: Does your boyfriend need a $500 fashion makeover? Send pictures and write a post on the products you would purchase.
  • Tools/home improvement sites: Shopping spree competition - Does a room in your house need a makeover? How would you spend the money using products from our site?

Value of High-Quality Photos

Who doesn’t like looking at pretty pictures all day? We’re all visually stimulated by beautiful images and so really, it’s worth the effort to incorporate large, high-resolution photos on your site. Not to mention as an ecommerce site, your website is the main vehicle for visitors to take a closer look at the products you offer. If I can’t see the product clearly, why should I buy it from your site? How can I even trust it?

Pictures are also an effective linkbuilding tactic. Fab’s 4th most linked to page on their site is the Fab Inspiration wall. It’s a social mood board so that the community can share inspirational designs with each other. Although the impetus for the creation was to incorporate social sharing on the website, its design speaks volumes about the impact of bold, high-quality photos. Not to mention, the page has received links from Elle and Cool Hunting.

Fab High Quality Photos

Leveraging Anticipation

There’s something to be said about building anticipation before a product actually hits the market. People are naturally inquisitive and want to be the first to be granted access and try out a product. Think about the huge lines that were outside of Apple stores the day the iPad 3 was released or the anticipation surrounding the release of Diablo 3. 

Startup Visual.ly released a teaser preview video about their product before people were allowed to sign up for public beta. When they finally opened the site up, it inspired 60,000 people to sign up for invites and resulted in 8,500 people following their Twitter account.

Visually Beta Signup and Video

An ecommerce store that also successfully leveraged anticipation was Bonobos, who are in the business of selling better fitting men’s products. They recently launched a denim line, which expanded their product line from just chinos and cotton pants. The company built a micro site for individuals who wanted to be the first to be notified when the denim product line became live, as well as released a promo video. It was so successful that they ran out of invites! This new product launch received links from Esquire and Dappered, as well as coverage in the WSJ.

Link Building with Anticipation

Widening Your Audience

Sometimes we become so entrenched in trying to attract our target audience (What’s their persona? Who do they follow? How can I build a relationship with them?), that we can lose sight of all the other potential opportunities that are out there. Brainstorm all the cool things that you’re doing as a company and what your next initiatives are. Can you make any of these into a story? If you can’t think of any, then think outside your site and your target audience and write a blog post that speaks to them.

Often times, companies use their company blog as a way to promote their products. That’s not the purpose of the blog (unless, perhaps, you’re Apple). People aren’t interested that your site has gone through two iterations of redesigns unless it directly affects them. Most don’t care that your new product is now renamed product 2.0 because it went through a minor change and even if they were interested, would they link to it? People want quality, interesting content that makes them go “Wow, that’s kind of neat. I want to share that!” or “(Name of person) would really enjoy this article. I’m going to send it to them now.” 

Let’s say your site sells car brakes. Expand your scope, so that your site speaks to not just people who are interested in buying brakes, but into racing or race cars. There are likely more race car aficionados than brake ones. Use tools like Google Insights for Search and Google Alerts to figure out what are some hot trends in racing. Check out forums and learn more about what they’re interested in. Entrench yourself in these conversations by providing value. 

This year, Codecademy launched Code Year, an initiative targeted towards individuals who want to learn to code and have made it their New Year’s Resolution. Each week, people who sign up receive a new coding lesson free. It was a massive success as over 400k individuals have signed up to receive these lessons. The designer who designed the Code Year landing page wrote a phenomenal post on how he designed the page in 1 hour. The purpose of the post probably isn’t targeted towards the 400k individuals who signed up, even though they helped make the site a success. I’d like to think it was targeted towards designers or entrepreneurs currently working on their own startup. The blog post received 671 links from 141 linking root domains from sites like Hacker News, Tech Meme, and Reddit. 

Think about anything even semi-related to your industry-inspiring buzz or creating amazing products and write really quality content surrounding it (also use this post as a reference) on your site or blog. 

If your site doesn’t have its own blog, consider securing guest blog post opportunities, which is still a valuable medium for link prospecting and link building (especially for building links to deeper pages, like category pages). Blog posting also offers opportunities to reach an audience that has not yet heard of your brand. There are tons of outstanding resources available that already provide in-depth detail on how to go about approaching bloggers for guest blog post opportunities. 

Using Personal Stories

The new online marketing landscape offers new opportunities for storytelling and adds a human element to the type of stories that we share. The Coca Cola content initiative demonstrates that content marketing is growing and becoming a vital part of online marketing. There are several other brands that also utilize storytelling as a channel, such as Nike's story on how running reunited a long-distance relationship

From an SEO perspective, storytelling attracts links. This video that told the story about a modern day knifemaker who makes his knives by hand attracted links from the NY Times, FastCoDesign, Huffington Post, and Gizmodo to his business site, Cut Brooklyn

The Knife Maker

This fantastic video link bait slideshare shows how you can incorporate video into your link building strategy for around $1500. Furthermore, having video instead of just plain text will almost triple the average number of linking root domains. 

Taking a Risk and Creating Amazing Content on a Budget

Let’s say you have a limited marketing budget and aren’t sure that you have the resources to create linkbait content. Having such constraints for marketing is normal, but being creative, bold, and taking a risk can still pay off. Take the Dollar Shave Club as an example. With less than $5,000 budget, Dollar Shave Club was able to create a Old Spice like video about their product that led to over 4.5 million views on YouTube, 27,000 Facebook Shares, and over 2,000 tweets. This LA-based startup combined razors, a monthly subscription model, and a video introducing their company to the world with humor as their way to break into the space. Creating content like this isn't without its risks, but when it pays off and is aligned with your core offering, there are many added benefits (brand awareness, growth in revenue, and word-of-mouth).

Dollar Shave Club

Audio Content Marketing

Here is another great example of how something as random as a late night Facebook comment manifested itself into a No. 1 Amazon.com selling book almost overnight. Adam Mansbach, author of the children's book for adults titled (kids, cover your ears for this one) "Go the F**k to Sleep" quickly garnered the attention of celebrity Samuel L Jackson to do the narrative once he heard there would be an Audible.com version of the book. It was this combination of interesting, yet unique content narrated by a recognizable voice that transformed Audible.com's sales page into one of the domains top linked, most socially shared, and highest reviewed pages on their site.

Quick stats about this audible page.. It has 8,053 user reviews, received links from 351 linking root domains. The page also received a total of 1,092 Links, 21,900 Facebook Shares, 21,124 Facebook Likes, and 1,902 Tweets.

Go The F to Sleep

Utilizing Pinterest

Pinterest has experienced rapid growth over the past 6 months with over 10 million registered users. The power of Pinterest is in its ability to drive referral traffic to your ecommerce site. This type of platform presents an opportunity for ecommerce sites to use Pinterest’s user base as a way to effectively engage targeted users by creating content that is relevant to them, and make its products more visible to the right audience. Ideally, the strategy should be to create compelling and valuable content so that users want to click on the pins and land on various product pages. Colby Almond of 97th Floor has created a Viral Guide to Pinterest Marketing, as well as written additional blog posts that introduce how to effectively build your Pinterest following and create the right type of content for this medium. 

Some brands, such as Whole Foods have launched its own Pinterest initiative (which has 28k followers) and use it as a social media channel to represent their core values. They’ve even launched contests, like this “Pins for Mom” one from their account. 

Other ecommerce sites, such as Everlane view Pinterest as an opportunity to have its products pinned on different boards. As a result, they’ve incorporated Pinterest’s Pin It functionality on their product pages. 

As far as direct SEO benefits are concerned, links from pins and repins are nofollow, as are links that appear in the description. 

Everlane Product Page

Lessons Learned When SEO Isn't a Consideration - Honda

Everybody loves a Rube Goldberg machine. They are fun, smart, interesting, and super darn creative. Honda created a Rube Goldberg device crafted out of their car parts called “The Cog”. You know what made this video less cool? The fact that still, to this day, this content is nowhere to be found on any of Honda's websites or YouTube channels. Guess who this did bode well for? A car enthusiast channel known as Web Rides TV with over 3.7 million views and counting. This URL also received links from 582 linking root domains. 

Just imagine the lost opportunity Honda had here to capture the links, social mentions, and brand attention to their website and YouTube Channel. When you begin to think creatively and outside the box on how to more effectively leverage different marketing channels (television in this case), don't forget to make SEO a KPI for your campaign and get that link equity flowing back to your website - self-host that video content on your website, post it on your YouTube channel, and do a focused PR push around your campaign that includes a link back to your site page. Finally, don't leave room for others to be the de facto page that comes up when they search for your amazing work and always incorporate SEO within all of your marketing campaigns.

Honda The Cog

It's Hard Work, But Keep at It

Link building is hard work and results often don’t appear until months after you’ve invested an incredible amount of time and resources. However, these case studies show that it works and even though results appear minimal at the beginning of the curve, results will grow exponentially at the end of the curve. It’s all about constantly pushing the flywheel, working really hard until you get even a hint of momentum, and then continuing to build upon that tiny amount of momentum until it starts to ease up and pushing through becomes easier. Just keep iterating and don’t give up! 

Additional Resources on Link Building for Ecommerce Sites

How to Monitor Your Website for Link Equity Loss

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Google has recently started taking action against blog networks in an attempt to remove low quality websites from its index. It is estimated that several thousand domains have already been removed from Google’s index and the number is likely to increase further in the forthcoming weeks or months. That means that hundreds of millions of links have been completely devalued affecting the rankings of several websites, directly or indirectly.

Carrying out a thorough backlinks audit for new clients is extremely important to us because it allows us to:

  1. Get a good understanding of the link profile to their site and the quality of the historical backlinks
  2. Work out the chances of losing some link equity in the foreseeable future
  3. Closely monitor link equity loss on a weekly/monthly basis, react quickly and modify our link strategy if necessary
  4. Forecast more accurately on ranking improvements and traffic growth

Preparing The Data

First and foremost we need to collect as much backlink data as possible. Exporting data from the following sources would make the data-set quite reliable – the more data, the better.

Majestic SEO Data

Majestic SEO historic index offers invaluable data about a site’s backlinks and should almost definitely be the primary source of backlinks data.

majestic How to Monitor Your Website for Link Equity Loss

Open Site Explorer Data

Download the CSV file containing all Inbound Links.

OSE How to Monitor Your Website for Link Equity Loss

Google Webmaster Tools

  1. Go to ‘Under Your site on the web’ -> Links to your site
  2. Find ‘Who links the most’ on the left-hand side and click ‘More>>’
  3. Download all links by clicking on ‘Download more sample links’

Extract All Unique Linking Root Domains

Drop all the identified backlinks URLs into one spreadsheet and keep the unique root domains only. This can be done by applying the following formula on the current set of URLs:

=LEFT(A2,FIND(“/”,A2,8)) where A2 is the cell with the original ‘Full-URL’ data:

extract-linking-root-domains How to Monitor Your Website for Link Equity Loss

Note: The above formula works fine with http domains but it doesn’t work with https one. A more complete formula written by James Taylor is available here.

Then, all duplicate subdomains should be removed. Highlight the ‘Linking Root Domain’ column and click on ‘Data->Remove Duplicates’. Choose ‘Expand the selection’ and then click on ‘Remove Duplicates…’.

remove-dupes How to Monitor Your Website for Link Equity Loss

Check only Linking Root Domain column and click ‘Remove Duplicates…’

remove-dupes2 How to Monitor Your Website for Link Equity Loss

Eventually, only the unique domains only will remain in the spreadsheet.

Unfortunately, not all identified linking root domains are necessarily linking to the client site because the collected data may not be up-to-date. At iCrossing we use a proprietary tool to filter out all those linking root domains in order to improve the quality of our data set even further. Filtering out all dead links will significantly increase the quality of this exercise.

Processing the Data

Having identified a large set of unique linking root domains we can now proceed and do the following:

  • PageRank distribution check
  • Linking root domains indexation check
  • Social metrics distribution check

Running NetPeak Checker a set of 100 URLs can be checked in approximately 1 minute. For optimal performance, make sure that the only the following metrics have been checked:

i.    PR Main (Pagerank of main domain)

ii.    PR Page (The PageRank of the given URL e.g. subdomain or deep page)

iii.    Google Index (this is the number of pages indexed by Google – equivalent to a site: )

iv.    Server – > Status Code (returned values include n/f (404), 200, 301, 302, 303 etc)

Load the unique domains URLs previously identified and hit the ‘Start Check’ button.

 netpeak-checker-tutorial1 How to Monitor Your Website for Link Equity Loss

Once the data have been fetched you can then export them and process them in Excel.

This is what the returned values mean:

Values Meaning
PR Page 0, n/f Low quality subdomain
PR Main 0, n/f Low quality domain
Google Index n/f Deindexed domain
Google Index >0 Indexed domain
Status Code 200, 301, 302 Active domain
Status Code n/f Domain does not exist or is down

Using Excel’s filters it is quite easy to detect which linking root domains may harm rankings by looking for those with the following value characteristics:

  1. Status codes 200, 301 or 302 (live domains)
  2. Google Index value =  n/f (no pages found in Google’s index)
  3. PR Main OR PR Page with values of 0 and n/f (if conditions 1 and 2 are met this wouldn’t make any great difference)

Note: Because PageRank gets updated quarterly more or less, a linking root domain may have been removed from Google’s index even though it still presents a high PageRank value.

PageRank Distribution Check

Working out the PageRank distribution of all linking root domains will unveil the proportion of low quality backlinks. In order to do that we need to check Toolbar PageRank and Indexation of all linking root domains.

Open in Excel the .xlsx file exported from NetPeak

  1. Apply a filter in the top row
  2. In the ‘status code’ column filter out all the n/f values (check 301s and 302s but not n/f). This filter will remove all domains that no longer exist.
  3. Create a Pivot Chart and choose:
  • Row Labels -> PR Main
  • Values -> Count of PR Main

countPR How to Monitor Your Website for Link Equity Loss

The PageRank distribution of healthy linking root domains should have less low PageRank values (n/a and 0) backlinks and ideally spike towards the middle of the graph, like this one:

pr-distribution How to Monitor Your Website for Link Equity Loss

However, a PageRank distribution with too many low PR backlinks like the one below, should be a cause for concern:

pr-distribution2 How to Monitor Your Website for Link Equity Loss

If this is the case, the link building strategy needs to be adapted accordingly so the website can attract links from authoritative and trusted linking root domains. Where necessary, we may try remove as many low quality backlinks as possible if we think that they may be hurting the website, although sometimes this is out of our control. The main objective in such occasions is to increase the quality of backlinks so the PageRank distribution becomes more balanced.

Monitoring Linking Root Domains Deindexation

Monitoring the rate at which linking root domains get removed from Google’s index periodically, can be very useful. If too many linking root domains get deindexed that would be a negative signal, very likely to have a negative impact on rankings.

For instance, in the following example the number of non-indexed linking root domains has significantly increased in three weeks which should trigger some immediate actions.

deindexation-rate How to Monitor Your Website for Link Equity Loss

Checking the deindexation rate periodically (e.g. weekly or monthly) using the same linking root domains data, could identify negative trends in a website’s backlink profile. All deindexed linking root domains should then be checked further in order to identify the reasons that may have led to them being removed from Google’s index. Some manual/editorial checks would make sense in this case. This will also help identifying the best strategy for the short and long term.

Social Metrics Distribution Check

Using SEO Tools for Excel, it is fairly easy to calculate the following three metrics for each linking root domain:

  • Facebook  shares
  • Twitter counts
  • Google +1s

Looking at the social shares each linking root domain has received could add some more insight into the above exercise as valuable domains are more likely to be shared socially. On the other hand, domains with very low or no social mentions at all may point to low quality domains.

URL Tools Add-In for Excel - for SEO

Here in the Natural Search department we use Excel. A lot. And frequently we are taking data from the web (such as from the rather good Open Site Explorer) and manhandling it in order to make more sense of it. As part of this process, it’s often helpful to be able to quickly pull out the domain portion of a URL. For example, let’s say you have a list of URLs like this:

You might find yourself in a position where want to take this list and reduce it to just the domain portions like this:

  • example.com
  • icrossing.co.uk
  • icrossing.co.uk
  • example.com
  • acompletelydifferentdomain.com

It’s possible to use an Excel formula to do this. Here’s one I found by searching:

=IF(LEFT(LEFT(SUBSTITUTE(A1,”http://”,”"),FIND(“/”,SUBSTITUTE(A1,”http://”,”")&”/”)-1),4)=”www.”,MID(LEFT(SUBSTITUTE(A1,”http://”,”"),FIND(“/”,SUBSTITUTE(A1,”http://”,”")&”/”)-1),5,256),LEFT(SUBSTITUTE(A1,”http://”,”"),FIND(“/”,SUBSTITUTE(A1,”http://”,”")&”/”)-1))

This is fine, but as you can see the formula is rather long and combining this with any further functions would be a real headache. To try to solve this, I wrote an add-In for Excel that adds a handy function to perform this step (along with a few others).

Download the URL Tools Excel Add-in Here

To use the Add-in, you’ll need to save it somewhere on your computer (we use ‘C:\Program Files\URL Tools\’ by convention, which helps when sharing workbooks) and install the add-in via the Excel Options menu as follows:

1. Click on the Office Button in Excel

1-Office-Button URL Tools Add-In for Excel

2. Select ‘Excel Options’ from the bottom of the menu

2-Excel-Options URL Tools Add-In for Excel

3. Select ‘Add-Ins’ from the left hand menu in the resulting dialog box

3-Excel-Options-Dialog URL Tools Add-In for Excel

4. Click ‘Go’ where it says ‘Manage Excel Add-ins’

4-Manage-Excel-Add-Ins URL Tools Add-In for Excel

5. Click ‘Browse’ and browse to wherever you saved the Add-in file

5-Add-Ins-Dialog URL Tools Add-In for Excel

6 Click ‘OK‘ in the appropriate places to return to Excel

Hopefully, you will now have the Add-in installed. To test this, do the following: Put a URL in cell A1. Any URL, but try something long like http://en.wikipedia.org/wiki/Noel_edmonds. Then, in cell A2 type ‘=wwwsubdomain(A1)’. All being well, this formula should return ‘en.wikipedia.org’. If so, celebrate, otherwise go back and check the installation steps again.

There are a number of other functions included in the Add-in that I will summarise below. There are a couple of options for handling the domain extraction outlined above, but they are subtly different. If in doubt, you probably just want to use ‘=wwwsubdomain’.

  • subdomain() – returns the domain part of a URL including any subdomains e.g ‘http://www.example.com/index.htm’ becomes ‘www.example.com’
  • nowww() – removes ‘www.’ from the start of a URL (note that www must be at the very beginning of the URL)
  • wwwsubdomain() – basically, a combination of the above, equivalent to ‘nowww(subdomain(A1))’. This is what you want to use most of the time!
  • urlencode() – Encodes a URL string (try it on a string like ‘Hello World!’)
  • urldecode() – Un-encodes a URL string (try it on a string like ‘Hello%20World%21’)
  • tld() – Returns the TLD of a URL (not 100% perfect but pretty good)
  • geturl() – Extracts the URL from a Hyperlink

I hope you find this useful. It’s very much a work in progress so please let me have your feedback or questions in the comments section below.